Manager - Kuala Lumpur, Malaysia - HSBC

HSBC

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

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Description

Job description

Why join us?

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Technology and Services

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HTS combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide.

Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

Purpose of Department

HSBC Securities Services (HSS) provides end-to-end securities services including fund administration, global custody, sub-custody and clearing, corporate trust and loan agency and other related value-added securities services to circa 3,500 clients around the world, and has over 7,200 employees.

HSBC Securities Service Operations (HSSO) supports the multiple product streams, through the product life cycle in Trade processing, Settlement, Post Settlement Investigation, Corporate Actions Processing, Reconciliations, Account Opening, Common Depository services and Loan Administration for Syndicate and Bilateral loans.

Our clients include banks and broker dealers, asset managers, hedge fund managers, insurance companies, pension funds, sovereign wealth funds and central banks.

The Opportunity

Ensure a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.

Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.

The job also entails checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level.

Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company.

Develop staff to achieve their potential to both meet Company objectives and manage attrition.

Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework

All Securities Managers are required:

To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term 'compliance' embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.
To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

What you'll do:

Customer service and problem resolution

Set an example in 'Leading to be Customer driven' by implementing effective customer feedback mechanisms and monitoring 'Service Quality' of the section to ensure high Customer Service Standards.
Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
Recognise, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.

Operations

To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
To plan for allocation/reallocation of resources and process prioritization