Digital Marketing/online Community Executive - Melaka, Malaysia - Hatten Asset Management Sdn Bhd

Hatten Asset Management Sdn Bhd

Verified Company

Melaka, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Community Building:

Develop and execute a community engagement strategy to grow and strengthen our online community.
Foster meaningful connections among community members, encouraging discussions, and knowledge sharing.

Content Creation:

Generate highquality, relevant content to engage and educate the community.
Create blog posts, newsletters, videos, webinars and other content to keep the community informed and engaged.
Collaborate with marketing and content teams to align community content with overall marketing efforts.
Stay updated on current trends and identify new online platforms.

Moderation and Enforcement:

Monitor community spaces for inappropriate content, spam or violations of community guidelines.
Enforce community guidelines fairly and consistently.

Respond to user's enquiries, feedback and concerns in a timely and professional manner.

Feedback Gathering:

Act as voice of the community within the organization, gathering feedback and insights for product development and improvement.
Conduct surveys and polls and focus groups to collect user opinions and preferences.

Event Planning:

Organise and promote community events, webinars, contests and meetups to encourage participation and build a sense of belonging.
Analytics and Reporting:
Monitor and analyse community metrics to track engagement, sentiments and growth.
Prepare regular reports on community performance and provide insights for continuous improvement.
To perform any other duties as required by immediate superior or other management staff as requested.

Requirements:

Diploma/Bachelor's Degree in Marketing Communications or equivalent.
Experience in hospitality and/or retail industry is an added advantage.
Strong portfolio of design work, showing business solution through effective design.
Comfortable to be in front of camera and active in Social Media platform such as Tiktok, Instagram (reels).
Language Proficiency: English, Mandarin & Bahasa Malaysia
Team player
Good communication skills (written and spoken)
Creative thinker and fast worker
Positive, constructive attitude
Time management and organization
Strong work ethic, personal accountability, attention to detail & time management.
Good interpersonal skills.

Pay:
RM2, RM2,500.00 per month