Team Lead Customer Service - Kuala Lumpur, Malaysia - GrowthFn Sdn Bhd

GrowthFn Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Vacancy:
Native Japanese - Team Lead Customer Service

Location:
Kuala Lumpur, Malaysia.

Salary:
RM13,500 -14,000

Sector:
Aviation

Language Proficiency:
Japanese + English (B2 level).

Aviation sector experience mandatory.

About Role:
The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to team members

Skill:
Experience in Customer Service Aviation is compulsory.

Responsibilities:

Motivate and strategize how the team will meet efficiency, productivity and consistency targets.

Ability to understand the CTQ parameters that affect the process and work on them.

Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals

KEY QUALIFICATIONS/SKILLS

Graduate with 26 years of working experience, preferably with experience in leading team.
Ability to motivate teams and rally the group toward organizational goals
Excellent oral and written communication skills.
Passion for learning and creative problemsolving.
Strong knowledge of cultural context in the user countries supported

NOTE:
The paperwork and relocation expenses will be handled by the compan

Salary:
RM13, RM14,000.00 per month

Ability to commute/relocate: