Global Support Executive - Kuala Lumpur, Malaysia - HSBC

HSBC

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job description

Why join us?

Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business location.

Opportunity:

What you'll do:

Principal Accountabilities:
Key activities and decision making areas

Customers / Stakeholders

HSBC offices globally
Various Custodians and Agents Globally
Internal customers within the various locations in UK/ Hong Kong/ France as a whole
Support multiple business lines per below

Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs

Leadership & Teamwork

Complete the BAU process as a team that's focused on Asset Services Equities process across multiple entities focusing on technical aspects
Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction
Supporting the initiatives undertaken by the management, GBM, HDPI and Group
Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
Ensure that as part of the team all queries are dealt with within 24 hours
Ensure escalation takes place where necessary
Work with the change team to provide detailed requirements and ensure projects are delivered on time

Operational Effectiveness & Control

Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process
Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence
To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations
To consistently maintain a high level of customer service by achieving established SLAs
To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines
Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis
Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy
Ensure that all notifications that are sent to your customers are accurate and on time.
Consistently maintain a high level of customer service

Requirements

What you will need to succeed in the role:

A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity
Experience in Global Market Operations, majorly in Asset Services EQ covering Mandatory CA and dividends on UK, Europe and Asia markets
Knowledge of TLM/ASPA/SYN/ETP/Global One/CADS/Markit/GMG systems will be highly beneficial
Specific market knowledge of the role advertised is beneficial
Strong understanding of risk and risk management in EQ Corporate Action will be highly beneficial
Excellent knowledge of different Mandatory corporate event types
Practical and working knowledge of operations functions is preferred
Attention to detail along with speed and accuracy are important, along with the ability to work in a team
Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills
Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements
Attention to detail and accuracy
Customer focused and committed to providing a high quality service
Able to work in pressurized environment and manage priorities effectively
Strong collaborative management skills with the various stakeholders
Problem solving skills and ability to drive process improvements
High integrity and professionalism