Customer Service - Petaling Jaya, Malaysia - Telecontinent Sdn Bhd

Telecontinent Sdn Bhd

Verified Company

Petaling Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Requirements

Good communication skills
Preferably contact centre working experience background
Having a good command of the
English, Mandarin & Cantonese language due to project nature
University education or certificate preferably in IT or a related discipline

-
Good computer literacy (able to navigate, utilize computer)
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Able to start immediately will be an added advantage.

Responsibility
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Inbound 1st Level Technical Support:

To analyze, create and resolve tickets (if applicable).
To t
roubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g.
Password resets, SW configuration, etc.).
Transform tickets created by E-Mail or Fax into the Ticket system.
Follow up on processing status (e. g. Engineer Time of Arrival)
Identified and escalated priority issues per client specifications
Displayed courtesy and strong interpersonal skills with all customer interactions.
Ensure high levels of customer satisfaction with individual call
Requires ability to multitask and handle diverse, complex issues

Benefits

Remunerations

Working hours
-
24/ 7 Rotational shift basis with 8 working hour daily:

Location

Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (
Nearby Asia Jaya LRT 10 minute walking distance)

Job Types:
Full-time, Permanent, Contract

Contract length: 12 months

Pay:
RM3, RM4,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Application Question(s):

Education:

Experience:

Call Center: 1 year (preferred)

Language:

Telemarketing Executive