Client Service Associate - Kuala Lumpur, Malaysia - Recruit Express

Recruit Express
Recruit Express
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

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Description

Job Summary:

Providing after sales service/support to investors, agents and branches. Also provide timely response to queries from the above channel


Essential / Key Duties & Responsibilities:

  • Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
  • Provide customer service to customer and agents who walk in at the counter.
  • Follow up for incomplete transactions submitted by branches, agents and customers.
  • Handling written enquiries related to agent and customer.
  • Continuously suggest new process improvement related to customer servicing.
  • Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
  • Assisting investors/agents to resolve any issues arise from online platform.
  • Liaising with service providers and other departments for all operational matters related to daily investors' transactions.
  • Adhoc task as assign by Superior

Experience/ Qualifications/Requirement:


  • Fresh graduates are encouraged to apply
  • Good communication in English and Malay
  • Good interpersonal skills
  • Detailoriented, organize, selfmotivated & ability to work independently
  • Responsible, positive and aggressive attitude.

Job Type:
Contract

Contract length: 12 months


Salary:
RM2, RM3,000.00 per month


Benefits:


  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Experience:

Customer Service: 1 year (preferred)


Language:


  • Mandarin (preferred)
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