Customer Success Specialist - George Town, Malaysia - Career International FOS Sdn Bhd

Career International FOS Sdn Bhd
Career International FOS Sdn Bhd
Verified Company
George Town, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Purpose


As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.


Job Scope

  • Compose thoughtful, personalized responses for a variety of customer request
  • Triage incoming requests and spot trends in customer issues to flag for the rest of the team
  • Identify, reproduce and document bugs for the engineering teams
  • Make active contributions to help achieve team goals and successes
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation.

Main Job Requirements:


  • Willing to work according to US time zone (Depending business needs)
  • Preferably someone who have experience in Banking and Finance
  • Degree or Diploma in Banking or Finance preferred
  • At least 1 year experience in Customer service
  • Good computer skills.
  • Good multitasking skills.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.
  • Must be able to work under pressure and learn in a fast pacing environment.
  • Must be reliable in working schedule.
  • Must be able to maintain good performance based on client metrics.
  • Must be able to handle difficult customers & situations depending on the issues raised by clients/customers.
  • Ability to interact with various types of customer.

Job Types:
Full-time, Fresh graduate


Salary:
RM3, RM3,800.00 per month


Benefits:


  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Georgetown: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • Diploma/Advanced Diploma (preferred)

Experience:


  • Customer service: 1 year (required)

Language:


  • English (preferred)
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