Publisher Support Specialist - Kuala Lumpur, Malaysia - Coda Payments

Coda Payments

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

What We Do
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app.

Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease.

For publishers, this means less lift, more players and more payers. For players, Coda's solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence.

We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you're ambitious, bold and ready to take your career to the next level, get in touch

We need a talented Publisher Support Specialist to join our mission.

As a Publisher Support Specialist you'll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.

Responsibilities:

Get to know Codapay API and Coda capabilities to the finest details
Provide technical support to engineers from companies and partners who are integrating with the Codapay API
Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently
Maintain API documentation, examples and FAQs to minimize contact rates
Make suggestions on how to improve the API based on customer feedback
Support the business team from a technical standpoint during calls with publisher
Participate in the design and implementation of scalable onboarding and proactive support frameworks for publisher
Mediate during incidents involving the right teams and provide feedback to publisher

Requirements:

Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
Strong communication skills and the ability to articulate complex and technical concepts to nontechnical audiences
Ability to define the scope of your responsibilities and keep the focus to deliver
Passionate about technology and its relationship with business and customer experience.
Familiarity with system integration and API concepts
Empathy for users and are able to provide great support and onboarding experience.
Ability to prioritize and manage multiple projects in the fast paced environment
You are humble and work well in a team with a diverse group of people from all over the globe and in different timezones

Nice to Have:

Prior experience with REST or SOAP integration is advantageous.
Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferred
Experience in writing scripts or coding in Java, Javascript or Python; Application development or games industry experience is a plus.

Working at Coda
Joining the Coda team means diving into a fast-paced, challenging, and exciting world.

With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you

Our Perks

WFH / Hybrid Support:
Get a monthly allowance to cover your working expenses and keep you connected.

Wellness Boost:
Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter

Customized Benefits:
Tailor your benefits with our flexible plan.

Growth Opportunities:
Unlock your potential through clear progression paths.

Skill Development:
Access training resources to fuel your personal and professional growth.

Volunteer Time Off:
Enjoy paid time off to make a difference in the world through volunteering.

Family Care:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

Benefits are reviewed and updated on a yearly basis, and are applicable to fulltime employees only._

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.

Our goal is to foster an inclusive environment where everyone feels welcome and valued.