Community Manager - Kuala Lumpur, Malaysia - ONE COMPLETE SOLUTION (M) SDN BHD

ONE COMPLETE SOLUTION (M) SDN BHD
ONE COMPLETE SOLUTION (M) SDN BHD
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Job Purpose and Job Responsibilities:

Each Community Manager will be assigned the following responsibilities that include but are not limited to:

  • Provide support to client employees by providing insight and support on tools and processes, introducing and reinforcing protocols and etiquette, being visible and available to the employees to answer questions and provide information about the work environments.
  • Conduct daily floor walks to ensure space readiness; all reservable desks and offices are clear and equipment is working and conference room furniture and equipment are accounted for and working.
  • Responsible for the upkeep and management of shared spaces support items such as supply drawers, sanitary stations, equipment etc.
  • Partner with the client on the clean desk pickup and personal item retrieval process.
  • Assist with Client project implementations as applicable.
  • Support the locker process and ongoing distribution post implementation as needed. This may be conducted in partnership with other teams.
  • Participate in and conduct a variety of meetings with CLIENT employees and partners as required.
  • Responsible for conducting the Client introduction for new hires coming into Client where those orientations are provided. Orientation materials shall be developed in coordination with the Client COE team.
  • Assist with the creation and distribution of quarterly Client newsletter and other relevant communications with support provided by the Client COE team for review and approval. Provide basic support for Client technology tools; RESERVE, Softphone, driver download etc. This may be done in partnership with other teams.
  • Support resolution for identified issues with the program, including supporting rootcause analysis and engaging with different client teams to plan for resolution.
  • Assist conference services teams where applicable.
  • Other duties as assigned as related the scope of the Client program.
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