Customer Service Agent, Property Management - Kuala Lumpur, Malaysia - McCollum Property Management Sdn Bhd

McCollum Property Management Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

6 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

Contract: 3-months

Location:
Kuchai Lama

Salary range:
RM RM 2500

Working hours:
Flexible

Working days: 5 days and 1 rotational days off (Monday - Sunday)

Job Responsibilities:

Provide aftersales support to customers by responding to inquiries and attending to their needs.
Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction.
Prepare management reports summarizing customer interactions and resolutions.
Attend meetings with the Project Team, Contractors, and other stakeholders to address customer concerns and ensure alignment on support strategies.
Direct customer requests and issues to the internal resources and ensure followup.
Communicate effectively by providing accurate information to the users, external partners and stake holders.
Communicate effectively with team members.
To take on adhoc projects/assignments.
Undertake any other duties as and when assigned by Management.