Specialist- IT I Mys - Malaysia - First Solar

First Solar

Verified Company

Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Basic Job Functions:

Required Skills/Competencies:

Excellent phone skills
Excellent written skills (both to customers as well as technical documentation)
Exemplary customer service skills
Excellent organizational skills
Must be familiar with the current Microsoft Windows operating systems as well as the entire Microsoft Office Suite
Knowledge of Cisco phone systems a plus
Proven interpersonal skills

Essential Responsibilities:

Primary Responsibilities:

Must be able to accurately prioritize, categorize and triage incoming requests for service
Ability to troubleshoot and resolve new issues without direct supervision/direction
Responsible for escalating requests for service to the appropriate level of support
Must exhibit excellent customer service skills at all times
Responsible for software installations/upgrades/support.
Exercises effective communications levels and fosters team building.
Adheres to all safety procedures and good housekeeping standards
Performs other assignments as required
Some travel may be required
Work in 24x7 rotating shift
Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

Key Competencies:

Assists with the collection of safety assurance evidence, undertaking all work in accordance with agreed safety, technical and quality standards, using appropriate methods and tools. Documents the results of hazard and risk analysis activities.
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. Produces and analyses registers and histories of authorized assets (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location. Ensures that there are no unauthorized assets such as unlicensed copies of software.
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Assists in database support activities.
Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation.
Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.