Global Support Executive - Kuala Lumpur, Malaysia - HSBC

HSBC
HSBC
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

  • Job description

Why join us?


If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand.

This is a trade Settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.


The Opportunity:

Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.

Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.


What you'll do:


  • Works well independently, complete assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
  • Identify and escalate potential showstoppers.
  • Participates in team meetings, activities, promotes team spirit and cohesiveness.
  • Demonstrates adherence to core standards and behavior.
  • Contribute to the creation of a supportive work environment driven by people centric values.
  • Build professional relationships with colleagues in other areas.
  • Exhibit ownership of the business.
  • Assist line manager/supervisor with managing daytoday operations and training peers as needed.
Requirements


What you will need to succeed in the role

  • A postgraduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
  • Minimum, basic computer knowledge
  • Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
  • Ability to build rapport with and relate to a wide range of people.
  • Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
  • Able to work nonstandard Asian hours (e.g. UK hours, Middle East Hours).

What additional skills will be good to have?_ _**- Ability to multitask.

  • Committed to equal employment opportunities.
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