Customer Service Executive - Shah Alam, Malaysia - IGT Malaysia

IGT Malaysia
IGT Malaysia
Verified Company
Shah Alam, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Responsibilities

  • Handling preonline, postonline booking enquires, other general enquires, escalation support & booking amendment/cancellation through voice and nonvoice support.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools

Requirements:


  • Languages required: Good proficiency in
    Bahasa Malaysia and
    English (writing and speaking)
  • Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
  • Each Shift consists of
    9 working hours included 1hour breaktime
    between 8am to 12am

Salary:
RM3, RM4,200.00 per month


Benefits:


  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Application Question(s):

  • When would you be able to start working with us?

Language:


  • Bahasa Malaysia (required)
  • English (required)
Expected Start Date: 12/06/2023
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