Customer Service Helpdesk Executive - Petaling Jaya, Malaysia - Safeguard G4S Sdn Bhd

Safeguard G4S Sdn Bhd
Safeguard G4S Sdn Bhd
Verified Company
Petaling Jaya, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Key Accountabilities:


  • Log call as per procedures issuing FLM/SLM tickets.
  • Monitor machines status using the system.
  • Provide solutions to customers according to the problem report by customers.
  • Identify and escalate unresolved issues to related party or next level support.
  • Responsible and act as ticket owner to monitor the progress of the next level support to comply response in within the SLA.
  • Follow up and update customers status and information.
  • Escalate on any feedback or suggestion by customers to the appropriate internal team.
  • Prepare data and monthly report for management.

Job Requirement:


  • Must possess at least minimum Degree Holder in any related field studies.
  • Must be willing to work odd hours, on public holiday and shift rotation.
  • Good in communication skills and fluent in Bahasa Malaysia and English.
  • Must have knowledge in computer operating system, Microsoft Office (eg: Excel).
  • Practice good teamwork in within department and cross department/unit.
  • Customeroriented and able to provide good customer service.
  • Excellent communication and negotiation skills.
  • A structured thought process with a great sense of urgency.
  • Able to work independently with mínimal supervision.

Job Types:
Full-time, Permanent


Salary:
RM2, RM2,600.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Education:


  • Bachelor's (required)

Experience:


  • Customer service: 1 year (required)

Language:


  • Bahasa & English (required)
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