Front Office Assistant - Johor Bahru, Malaysia - Berjaya Waterfront Hotel Johor Bahru

Berjaya Waterfront Hotel Johor Bahru

Verified Company

Johor Bahru, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

JOB DESCRIPTION

JOB TITLE :

FRONT OFFICE ASSISTANT

REPORTS TO :
DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER

REQUIREMENT

Minimum SPM or Diploma in Tourism Management.
Excellent communications skill for both written and verbal. Multiple language skills are preferred.
Able to work under pressure.
Selfstarter, results oriented and also a team player.
Pleasant personality with good organisational skills.
Good problem solving skills.
Independent and selfmotivated with good communication, presentation and interpersonal skills.
Willing to work on shift and public holiday.

DUTIES & RESPONSIBILITIES

Delivers the basic standards and provide exceptional guest service at all times.
To greet all guests in a service orientated manner.
Maintains positive guest and colleague interactions with good working relationships.
Meets and greets all guests and assists with registrations.
Personally and frequently verifies that guests are receiving the best possible service during checkin and checkout.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Register hotel's guests in accordance with Front Office policies and procedures.
Understands rate structure and promotional rates available.
Be familiar with the hotel's products and services and policies.
Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
Provides excellent service to internal customers as appropriate.
To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed.
Prepare welcome cards and keys for arrival FIT guests.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
Ensures that guest history records are accurately maintained and all repeat guests are preregistered.
Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
Ensures the strict control of room keys.
Reports "Lost and Found" items.
Supports and embraces the spirit of "Team Work".
To be familiar with the Front Office computer system.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.