Customer Service Executive - Kuala Lumpur, Malaysia - Recruit Express Service Sdn Bhd

Recruit Express Service Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Responsibilities:

Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order
Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high customer satisfaction.
Backorder reporting
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Processing the orders of consignment stock
Resolve all basic customer service activities including investigating and performing root cause analysis under limited supervision.
Process customer returns and monitor to ensure the product is received
Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts

Complete all documents for customer credits for audit key controls

Job Requirement:

Good computer skills including usage of MS Office Suite
Experience with an ERP software (e.g. JDE or SAP)
Ability to work in a fast paced environment
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint; ERP systems (e.g JDE), with ability to navigate vendor portals
Excellent written and verbal communication skills and interpersonal relationship skills
Excellent customer service skills with ability to negotiate and resolve difficult situations
Excellent problemsolving skills
Ability to manage confidential information with discretion
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Strict attention to detail
Contacts are across the organization and with external contacts
Provide feedback in a professional, direct, and tactful manner
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control