Customer Service Officer - Subang Jaya, Malaysia - Weco Marketing Sdn Bhd

Weco Marketing Sdn Bhd
Weco Marketing Sdn Bhd
Verified Company
Subang Jaya, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

The Customer Service Officer is the first point of contact for customers to enquire on order-related, web page navigation and product issues.

Customer Service Officer is required to provide customer with prompt and accurate information.


This job is suitable for individuals who is interested to find out more about the day-to-day operation of the E-commerce industry in a Fashion Retail company.

There will also be exposure to Merchandising and Marketing in an eCommerce setting.

  • Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada
  • Assist customer with Returns, Exchanges, Defects and Out of Stock orders
  • Ensure prompt and proper resolution of customer queries by providing knowledgeable answers, product inquiry, order placement, feedbacks and complaints
  • Follow up with ongoing issue until resolved in a timely manner by liaising between customers and internal/external parties
  • Work closely and liaise with internal logistics and 3PL partners
  • Assist in online order processing such as generating waybill

REQUIREMENT

  • 5 days work week (might require to work on weekend), 9.30 am to 7pm
  • Able to work in a team and actively communicate
  • Work under stress as customers can be demanding at times

Job Type:
Permanent


Pay:
RM2, RM3,600.00 per month


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Experience:


  • Customer service: 1 year (required)
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