Customer Service Representative - Kuala Lumpur, Malaysia - Language Talent Solutions

Language Talent Solutions
Language Talent Solutions
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Designation:
Customer Service Representative

Location:
Work from Home (until further notice), office in Bukit Damansara

Operation Hours: 24/7 rotational shift


Salary:
RM2,700 (total package): RM 2,400 (basic) + Monthly allowance: Shift (RM300)

Benefit:
EPF/ Socso / Annual Leave / Medical Leave / Training provided
Term: 6 months contract (renewable); Retention bonus: RM1,200


Job Responsibilities:

  • Achieve and maintain all key quality and productivity metrics in the performance scorecard
  • To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
  • Based upon volumetric demands there will be a requirement to support transactions during weekends.
  • Provide coaching and assistance as required to managers in testing locations under you remit
  • Identify and report issues causing complaints to improve processes and procedures.

Job Requirements:

  • Minimum 6 months in BPO Customer Service.
  • Fluent in English
  • Good communication skills
  • Comfortable to work in rotational shift
Contract length: 6 months


Pay:
RM2,700.00 per month


Benefits:


  • Work from home

Supplemental pay types:

  • Retention bonus

Education:


  • Diploma/Advanced Diploma (preferred)

Language:


  • English (required)
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