Customer Service Officer - Bangsar, Malaysia - Cretev Sdn Bhd
Description
Position
:
CUSTOMER SERVICE OFFICER
Work Location
:
Bangsar
Job summary
To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.
Job Responsibility
- Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
- To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.
Requirement
-
SPM (pass) / Certificate / Diploma / Degree holders
:
-
Fresh graduates are strongly encouraged to apply. Training will be provided
:
-
No working experience required:
-
Willing and able to work on shift:
-
Able to start immediately:
-
Willing to work in Bangsar:
-
Age 19 years old - 40 years old.
Why you should join us:
- An opportunity to work in GLC environment
- Good way to start your career by working with vibrant and positive environment.
- Training will be provided.
Salary Package
- Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)
- Overtime pay for extra hours of work
- Contribution to EPF/SOCSO/EIS
- Annual Leave
- Panel Clinic
- Insurance covers hospitalization
Job Types:
Full-time, Contract
Salary:
RM1, RM2,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
COVID-19 considerations:
Note:
A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.
Education:
- SPM/STPM (preferred)
Language:
- English (preferred)
- Bahasa Malaysia (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM1, RM2,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Will you consider a 1year contract position with an option to renew based on performance?
- What is your current and expected salary?
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