Customer Success Specialist - Petaling Jaya - Teleperformance

    Teleperformance
    Teleperformance Petaling Jaya

    1 week ago

    Description

    Job Description

    We are seeking a highly skilled Customer Success Specialist to join our team at Teleperformance. This role involves building strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience.

    Main Responsibilities

    • Represent the company in acquiring new accounts, prospecting new customers, and following up on existing customers to ensure customer satisfaction.
    • Provide sales support, assist with reporting, and analysis to drive revenue growth and achieve business targets.
    • Collaborate with internal and external stakeholders to deliver exceptional customer service and meet customer expectations.
    • Achieve set volumes and targets while maintaining a track of completion activities and providing market insights.

    Requirements

    To succeed in this role, you will need:

    • Excellent communication skills in English with proficiency in Mandarin or Malay for verbal, written, and comprehension purposes.
    • A minimum education level of SPM or above.
    • The ability to build and maintain extraordinary customer rapport through effective communication and sales skills.
    • A willingness to learn and improve continuously.
    • A passion for sales and achieving targets.

    Preferred Qualifications

    Fresh graduates are encouraged to apply and can bring fresh perspectives and ideas to the role.

    About the Role

    This is an excellent opportunity for individuals who enjoy working in a dynamic environment and are passionate about delivering exceptional customer experiences. If you have a strong desire to succeed in sales and are looking for a challenging yet rewarding role, we encourage you to apply.


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