Sales Specialist - Shah Alam, Malaysia - LG PETRONAS Chemicals Sdn Bhd

LG PETRONAS Chemicals Sdn Bhd

Verified Company

Shah Alam, Malaysia

1 week ago

Posted by:

Siti Tan

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Description

ACCOUNTABILITY AND RESPONSIBILITY

Key duties and responsibilities of a Sales Specialist includes, but not limited to, generating business by maximising sales volume, revenue and operating income of the Company to the gloves and any related industries in the assigned territory and/or customers with continuous efforts in identifying new business opportunities.
Execute and monitor implementation of sales strategy for respective portfolio by optimizing volume allocation and monitoring the profitability which includes but not limited to areas of sales, customer service, marketing operations, logistics and plant production, to ensure optimum and sustainable profitability and business growth of the Company, with mínimal risk exposure.

MAIN TASK

Execute approved sales strategies and effectively implement the sales plan in line with market dynamics and recommendations obtained through customer portfolio analysis, market scanning and analysis including but not limited to review of internal and external market environments, competitive situations, competitor activities, commercial risk analysis and key economic drivers in the various markets and sales portfolios, to achieve the targeted sales volume, revenue and margins.
Monitor sales plan and progress, and propose mitigation measures where necessary, to ensure achievement of targeted sales volume, market share, revenue and margins.
Regularly review sales, margin and delivery performance and keep management updated on progress and/or issues, as well as support needed to ensure Company's objectives are met.
Regularly scan and review market conditions and keeping management updated on developments and/or issues, as well as support needed to ensure Company's objectives are met.
Timely submission of monthly sales volume forecast and 3 months rolling forecast with customers for review with Marketing, Planning and Production team.
Providing weekly sales reports on matters including, but not limited to, sales progress and performance, customer and competitor activities and general market updates to ensure that the team is consistently kept abreast on sales and market developments.
Plan and strategize sales activities through the agreed sales/distribution channel based on conducted market analysis and market outlook.
Building strategic business networks to maximize sales and distribution networks for the Company.
Plan and execute approved customer value optimization strategies which may include but not limited to Customer Relationship Management programs/activities, plan for business growth, prompt and effective management of customer complaints and arrangement for technical support, to ensure the retention of strategic customers.
Analyze and execute the sales plan within the assigned portfolio to achieve the best netback corresponding to pricing strategy and guidelines through market intelligence in identifying customers/competitors' pricing profiles, arising opportunities/challenges and evaluate price performance to ensure best possible netback on each sale.
Secure the best possible major terms and conditions for the contracts through development of creative and competitive contract deals while balancing between Company's risk appetite and business requirements, including developing and enforcing appropriate strategies to manage potential risk areas, to ensure governance of processes as well as safeguarding the interest of the Company.
Monitor, analyze and evaluate contractual performance as well as assessing risk exposure, compliance and feasibility of terms and conditions including adherence to credit limit, payment terms, timely delivery offtake and volume, to ensure governance of processes as well as safeguarding Company's interest and business performance.
Assist Marketing Operations in facilitating delivery of orders with customers, logistics and plant production to ensure effective implementation of sales plan and achievement of targeted sales volume, market share, revenue and margins.
Assist Marketing Operations to execute customer orders through consolidation of sales orders, review and prioritization of deliveries through close coordination with related parties including Marketing Operations, sales, logistics and plant production to ensure smooth and effective delivery arrangements can be made in accordance with customer requirements and balancing with plant's inventory management strategy.
Prompt response to customer complaints (within 24 hours of notification) and work closely with the related team (i.e. Customer Technical Service and/or Logistics) to provide the best possible solution to customers.
Responsible to manage and monitor all notified customer complaints from investigation until closure, and ensure affected customer receives regular progress updates.
Constantly monitor and update for changes to industry/ government policies, practices and regulations, and the potential risk impact to sales an