Learning & Development Manager - Watches - Kuala Lumpur, Malaysia - VALIRAM Group

VALIRAM Group

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

KEY AREAS OF RESPONSIBILITIES:

Identify current challenges in customer service across the division.
Customize training program according to the needs of the brands, with emphasis on Rolex & Tudor.
Plan out a monthly and yearly training calendar.
Work closely with brand managers for updates and insights pertaining to the brand standards and expectation.
Perform 1 to 1 coaching as and when necessary.
Review staff performance monthly with action plan for immediate corrective measures.
Develop a method to track performance and improvement systematically.
Visit all stores regularly, including outstation stores.
Act as a master facilitator and conduct training programs.
Responsible for the mystery shopping results, in accordance with the expectation of the brand.
Instil positive behavioral change in staff.

- more confident in attending to customers
- high accountability in store operations
- able to perform storytelling to all customers
- fully focused when customers are in store

Training metrics

- able to deliver minimum 50 hours of training monthly, not limited to classroom

training only.

Spend minimum 30 hours in providing 1 to 1 coaching to staff monthly.

POSITION SPECIFICATION:

Education:
Minimum a Diploma/Degree in any discipline.

Professional Experience:

Min. 8 years' experience in Learning & Development in a comparable retail environment.
Proven management skills in leading, coaching and motivating.
Exceptional verbal and writing skills with the ability to translate broad concepts into layman language.
Good understanding in luxury watches retail and the complexity in managing high profile clients.
Must be able to work with all levels of personnel and not limited to store managers only.
Attended formal train-the-trainer programs, and other related programs.

Languages:
Able to converse in multiple languages, including English, Mandarin, and Bahasa Malaysia.

Schedule: