Customer Engagement/service Assistant - Hilir Perak, Malaysia - Lagenda Properties Berhad

Lagenda Properties Berhad

Verified Company

Hilir Perak, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Ensure smooth Customer Service function in accordance with policies and guidelines adopted.

Carry out daily operations smoothly and diligently.
Respond to and resolve defects or complaints raised by customers within the time frames set up, with the assistance of HODs concerned.
Report immediately to HOD on matters arising, whenever necessary. Always keep HOD informed.
Providing help and advice to customers using your organization's products or services.
Investigating and solving customers' problems, which may be complex or longstanding problems.
Handling customer complaints such as defects or general complaints.
Keeping accurate records of discussions or correspondence with customers.
Updating & uploading customer defect form daily.
Producing written information for customers, often involving use of computer packages/software.
Key and reparation for the monthly defect and complaints report in Summary Defects Report daily.
Keeping ahead of developments in customer service by reading relevant journals and attending courses.
Participate in and contribute towards quality improvement initiatives / programs / activities conducted at the department or company level as assigned.
Accompany house owner during the handover of keys (VP) for inspection and defects.
Any Ad hoc assignment assigned

Job Requirements:

At least 1 year(s) of working experience in a customer engagement related field is required for this position.
Team player with strong organizational skills, time management and multitasking abilities.
Full-Time position(s) available.
Willing to work in Teluk Intan

Job Types:
Contract, Fresh graduate

Contract length: 12 months

Salary:
RM1, RM2,000.00 per month

Schedule: