Implementation Manager - Kuala Lumpur, Malaysia - Standard Chartered

Standard Chartered

Verified Company

Kuala Lumpur, Malaysia

2 weeks ago

Posted by:

Siti Tan

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Description

Job:
Operations

Primary Location:
Asia-Malaysia-Bukit Jalil KL

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 20/Mar/2024, 9:43:12 PM

Unposting Date:
Ongoing

Role Responsibilities

Global Implementation is responsible for the delivery of the Bank's Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.

The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client's expectations) and account management support (i.e., understanding clients' business strategy and needs) to support implementation of TB products.

RESPONSIBILITIES

The Implementation Manager is responsible for ensuring the endtoend delivery of the TB solution.

Strategy

Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or reestablish the profile/identity of the Global Implementations team

Business

Participates in a continuous improvement model
Understands how to identify crosssell opportunities
Operates in a productive and efficient manner
Participates in Post Implementation Surveys
Helps obtain testimonials from clients
Manages implementation for key client deals

Processes

Effective usage and discipline of the Implementation system
Support project management for Global/Regional deals
Help coordinate testing activities, including assisting with the development of test scripts/materials required to execute test plan
Assist in endtoend client training, including helping prepare materials and coordination of logistics
Helps with post implementation activities, including:
Post Implementation Surveys / client testimonials
Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager
Participates in providing RFP/RFI responses on the implementation component as part of the Deal team
Participates in discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
Helps to ensure seamlessly transition the implemented product and services to service teams for BAU client servicing

People & Talent

Adopts a data driven culture
Demonstrates willingness to learn process improvement skills, technical competencies, effective communication
Actively participates in continuous learning and development
Demonstrates willingness to be brave and speak out

Risk Management

Proactive risk management; includes delivery + operational risks

Governance

Complies with data management framework for Implementation system
Adherence to all local regulatory, legal and compliance requirements
Adherence to all bank's policy and standards, including eLearning courses for direct reports (where applicable)
Properly execute implementation governance controls

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Completion of all mandatory risk and compliance training including elearning within stated timeframes

Key stakeholders

Internal

Sales teams
Product teams
Service teams
Operational teams (IMO, GBS, etc.)
Technology delivery teams (PSS, etc.)
Channel teams

External

Client Senior Stakeholders (all segments)
Third Party Providers

QUALIFICATIONS
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

Bachelor's Degree in relevant majors with years of Banking and Finance industry experience or similar industry
Experience in Client Implementation with strong delivery focus
Good Knowledge in project management disciplines
Good to have Knowledge in API, system and technology integrations, and Transaction Banking products
Language requirement: English, Mandarin and Cantonese
Stakeholders in China Markets
Problemsolver with excellent attention to detail. Excellent written and verbal communication skills, including presentation skills
PMP certification is a plus
Application Programming Interfaces (API)
Client Experience, Behaviours and Preferences
Operational Risk
Change / Project Management
System and Technology Integration
Communication & Presentation Skills, Strong Stakeholder Management Skills with Strategic Thinking

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunit