Resort Manager - Kuantan, Malaysia - Agensi Pekerjaan ASK Resources Sdn Bhd

Agensi Pekerjaan ASK Resources Sdn Bhd

Verified Company

Kuantan, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Glamping & Camping Resort

Responsibilities:

Operations Management:

Oversee all aspects of the hotel's daily operations, including guest services, housekeeping, front desk, and facilities management.
Ensure efficient and effective service delivery across all departments.

Guest Satisfaction:

Maintain high levels of guest satisfaction through personalized service, prompt issue resolution, and an overall exceptional experience.

Event Oversight:

Manage and oversee the execution of events, including weddings and team building activities, ensuring flawless coordination and a memorable guest experience.

Team Leadership:

Manage and inspire a diverse team, fostering a positive work environment and ensuring staff's continuous growth and development.

Financial Management:

Develop and manage operational budgets, monitor expenses, and optimize revenue streams.
Implement strategies to improve profitability while maintaining quality standards.

Sales and Marketing:

Collaborate with the sales and marketing team to develop strategies to atract and retain guests, drive occupancy rates, and maximize revenue.

Quality Assurance:

Ensure that the hotel maintains high cleanliness, maintenance, and service standards.
Regularly inspect facilities and accommodations to identify areas for improvement.

Regulatory Compliance:

Ensure the hotel adheres to all relevant regulations, health and safety standards, and licensing requirements.

Guest Relations:

Interact with guests to gather feedback, address concerns, and implement improvements based on guest insights.

Vendor and Supplier Management:

Liaise with vendors, suppliers, and service providers to ensure timely delivery of goods and services that meet quality standards.

Reporting and Analysis:

Provide regular reports on key performance indicators, occupancy rates, financial performance, and guest feedback.

Qualifications:

Experience: A minimum of 3 years of experience in the hotel industry is required.
Location: Must be willing to be based in Cameron Highlands (accommodation provided).
Management Expertise: Proven experience as a Hotel Manager or in a similar role.
Leadership Skills: Strong leadership and interpersonal skills.
Organizational Skills: Exceptional organizational and multitasking abilities.
Industry Knowledge: Indepth knowledge of the hospitality industry and current trends.
Communication: Excellent communication skills.
Problem-Solving: Problemsolving mindset and the ability to make informed decisions.

Salary:
RM6, RM8,500.00 per month

Benefits: