- Support customers with online orders, ensuring seamless transactions.
- Provide timely assistance via phone calls and emails, addressing customer concerns promptly.
- Maintain confidentiality of client information and customer payment data, adhering to strict security protocols.
- Identify and escalate critical issues, upholding the client's brand integrity and customer loyalty.
- Collaborate with colleagues to continually improve the customer support experience, driving a culture of continuous improvement.
- Develop and maintain job knowledge by attending training sessions and embracing ongoing learning opportunities.
- Meet key performance indicators set by the company and client, aligning with organizational goals.
- Bachelor's Degree or equivalent in any discipline.
- Minimum 6 months of customer support experience or fresh graduates with relevant degrees.
- Excellent communication and interpersonal skills, with a strong focus on active listening and problem-solving.
- Emotional intelligence and composure under pressure, with the ability to remain calm in challenging situations.
- Strong analytical and reasoning skills, with a proactive attitude and composed communication style.
- Typing speed of 40wpm with 90% accuracy score and proficiency in Microsoft Windows and Office applications.
- Responsibility: Representing the client and embodying the brand's values.
- Quality and Passion for Excellence: Striving for exceptional results and delivering high-quality service.
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections professionally.
- Passionate about communication and interaction with people.
- Positive attitude and willingness to learn and go the extra mile.
- Emotional intelligence and ability to stay calm under pressure.
- Good reasoning and analytical skills.
- Ability to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
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Customer Success Specialist
4 days ago
Only for registered members Petaling Jaya Full time RM6,000 - RM8,000 per yearRepresent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timely support through various communication channels. Ensure professional, efficient, and quality service to clients. Cross-sell additional ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaOverview of Customer Success Specialist Role · The Customer Success Specialist will be the primary contact for customers using the client's website shopping channel. · Key responsibilities include responding to customer requests, managing concerns, and providing specific informat ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Overview · The Customer Success Specialist (CSS) plays a vital role in ensuring exceptional customer experiences. · Responsibilities include responding to customer requests, managing concerns, and providing accurate information based on received inquiries via phone calls and ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist plays a pivotal role in ensuring seamless customer interactions, addressing concerns, and providing accurate information based on incoming phone calls and emails. · Essential Qualifications · Fluent English and Mandarin langu ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Overview · The Customer Success Specialist (CSS) plays a vital role in responding to customer inquiries, managing concerns, and providing specific information based on the enquiries received via inbound phone calls and email channels. · As the primary contact for customers us ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel, responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone c ...
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Customer Success Specialist
6 days ago
Teleperformance Petaling Jaya RM2,000 - RM2,500 per yearRole Overview · As a Customer Success Specialist, you will handle hotel booking inquiries and reservations through various communication channels. Your goal is to provide accurate information about room availability, pricing, and promotions while ensuring exceptional customer ser ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel. · They will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaCustomer Success Specialist Overview · The Customer Success Specialist is a key role in delivering exceptional customer experiences, responding to customer inquiries, and resolving concerns through inbound phone calls and email channels. · Key Qualifications · To excel in this po ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · The Customer Success Specialist plays a vital role in representing the client's brand, culture, and values to its customers. · As the primary contact for customers using the client's website shopping channel, you will be responsible for responding to customer re ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · The Customer Success Specialist role is a key position that interacts with customers through various communication channels, including inbound phone calls and email. The primary goal of this role is to provide exceptional customer service, resolve issues promptl ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · We are seeking a highly skilled Customer Success Specialist to join our team at Teleperformance. This role involves building strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience ...
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Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Summary · The Customer Success Specialist (CSS) plays a pivotal role in delivering exceptional customer experiences. By responding to customer inquiries, managing concerns, and providing accurate information, the CSS ensures seamless interactions via inbound phone calls and e ...
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Customer Success Specialist
1 day ago
ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per yearCustomer Success Role · We are seeking a Customer Success Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring a smooth onboarding experience and providing ongoing support to help our clients fully leverage ChatDaddy ...
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Customer Success Specialist
6 days ago
Agensi Pekerjaan JobScoper Sdn. Bhd. Kuala Lumpur RM4,000 - RM8,000 per yearJob Description · As a Customer Success Specialist, you will play a crucial role in delivering exceptional customer experiences and driving business growth. · We are seeking a highly motivated and customer-centric individual to join our team. If you have a passion for providing t ...
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Customer Success Specialist
1 week ago
PandaBee Kuala Lumpur RM5,000 - RM8,000 per yearAbout This Role · We are seeking a highly motivated Customer Success Specialist to join our team at Pandabee. As a key member of our team, you will be responsible for ensuring the satisfaction and success of our clients. · ...
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Specialist, Customer Success
1 week ago
Webhelp Enterprise Kuala LumpurJob Title · Specialist, Customer Success (English Speaker) · About the Role · We are looking for a Specialist, Customer Success to join our team. This role is responsible for developing strong customer relationships and ensuring customer satisfaction and engagement. · Main Respon ...
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Customer Success Specialist
1 week ago
ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per yearAbout ChatDaddy · ChatDaddy is a fast-growing SaaS company that helps businesses improve customer engagement and streamline operations with powerful WhatsApp automation tools. · We value innovation, collaboration, and delivering real success for our customers. · About the Role · ...
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Customer Success Specialist
1 week ago
OpenLearning Kuala LumpurAbout the Role · This role plays a crucial part in driving OpenLearning's growth by providing timely technical support to our diverse user base. · The Customer Success Specialist is the first point of contact and is responsible for delivering onboarding support, platform technica ...
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Customer Success Specialist
1 week ago
Lendela Kuala LumpurAbout Lendela · Lendela is a fast-growing fintech that simplifies financing and enables greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency. · Since our inception, ...
Customer Success Specialist - Petaling Jaya - Teleperformance
Description
Job Description
The Customer Success Specialist plays a pivotal role in representing the client's brand, culture, and values to customers.
Key responsibilities include managing customer inquiries, resolving concerns, and providing detailed information through various communication channels.
Effective communication is paramount in this role, as it directly impacts how the client is perceived by its customers.
Key Responsibilities:
Requirements:
Client Values:
Interpersonal Skills:
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Customer Success Specialist
Full time Only for registered members Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
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Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
ChatDaddy- Kuala Lumpur
-
Customer Success Specialist
Agensi Pekerjaan JobScoper Sdn. Bhd.- Kuala Lumpur
-
Customer Success Specialist
PandaBee- Kuala Lumpur
-
Specialist, Customer Success
Webhelp Enterprise- Kuala Lumpur
-
Customer Success Specialist
ChatDaddy- Kuala Lumpur
-
Customer Success Specialist
OpenLearning- Kuala Lumpur
-
Customer Success Specialist
Lendela- Kuala Lumpur