Service Desk Knowledge Manager - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese.

The full-time role comes with an attractive salary and benefits package.


As a Service Desk Knowledge Manager, you will promote collaboration and knowledge sharing by defining, supporting, and encouraging the use of knowledge by employees of all skill levels and roles.

You will also control the accessibility and flow of knowledge within the organization and to external parties.

If you were already in this Service Desk Knowledge Manager role, here are some of the areas you would have been working in this week:

  • Promoting collaboration and knowledge sharing through defining, supporting, and encouraging the use of knowledge to employees of all skill levels and roles
  • Controlling the accessibility and flow of knowledge within the organisation and to external parties
  • Helping capture new knowledge with the usage of a knowledge base
  • Assisting in establishing and improving the processes.
  • Advanced experience in Service Desk Team handling, Windows Troubleshooting, ITSM Ticketing tool, Client governance Management, and SLA Management experience
  • Knowledge and understanding of all relevant industry standards
  • Knowledge of best practices for service management
  • Excellent communication skills
  • A complete understanding of the organisation's business.


If you want to positively impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package.

At Cognizant, taking care of employees is a priority:


  • You can pursue innovative career tracks and opportunities here
  • You can enhance your professional development through education and dedicated training
  • We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

#LI-CTSAPAC

Employee Status :
Full Time Employee


Shift :
Day Job


Job Posting :
Nov

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