Country Director of Human Resources, Malaysia - Kuala Lumpur, Malaysia - Marriott International, Inc

Siti Tan

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Siti Tan

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Description

Job Number


Job Category Human Resources


Location Kuala Lumpur Office, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Management

JOB SUMMARY
Responsible for the Human Resources operations function for the Malaysia market.

Member of the APEC HR Leadership Team and Indonesia & Malaysia Area Team.

Responsibilities cover all managed hotel and residences brands that operate within the market/s. Property HR Leaders have a dual reporting line to the Area Director and to their respective General Manager.


CANDIDATE PROFILE
At least 10 years' experience in an HR Leadership role, preferably with consolidated above property responsibility and experience. Malaysia HR Market experience and International HR experience are preferred.

Degree qualified, majoring in HR or Business is highly preferred.

Strong written and verbal English communications are required.


Specific Job Summary


Position directs and works with property HR Leaders to comply with Company Policy including recruitment, total compensation and benefits, employee relations and training and development.

Focuses on delivering HR services that meet or exceed the needs of associates and enable business success; ensures compliance with local regulations in different country and Marriott International operating procedures.

Partners with Market Leadership and APEC HR Leadership to design and execute HR initiatives to meet the business and growth needs of the market.


Specific Expected Contributions
Recruitment & Selection

  • Work with property General Managers to recruit and select Directors of Human Resources/Human Resources Managers for each property.
  • Partner with Area Team to source and recruit executive committee members for properties through internal and external sources.
  • Prepare salary and remuneration costs analysis for Area VP's study
  • Assist in mass recruitment activities for pre opening hotel projects
  • Rollout and implement corporate recruitment tools to properties, and ensure tools are being used consistently and according to the recommended guidelines.
  • Ensure that all vacant management positions are posted in mHUB and information is accurate and current.
  • Facilitate the transfer and promotions between properties and brands in Marriott International.
  • Attend job fairs and network with organizations (e.g. hotel associations, hotel schools, universities, etc.).
Total Compensation

  • Educate property human resources leaders on the various regional and corporate benefits available, eligibility requirements and train team to trouble shoot benefit programs associates may encounter. In addition, provides an overview of regional and corporate benefits to the area team enabling them to educate their associates and answer routine questions.
  • Ensure that management associates who are eligible for certain regional and corporate benefits are informed and enrolled in these programs. Communicate changes and updates to the programs in a timely manner.
  • Train property human resources leaders to conduct salary surveys and to develop wage scales to ensure pay rates are competitive in the market. Review wage scales for each hotel to ensure internal and external equity.
  • Reviews any adjustments required for out of guideline wage increases for executive committee members and ensure compliance with wage scales and HR SOP.
  • Review and approve each opening property's proposed salary scales.
  • Ensure performance appraisal processes are in place.
  • Propose and prepare offer letters and hiring packages for General Managers and regional hired executive committee associates.
Training and Development

  • Ensure property training plans are implemented with property's needs and strategy.
  • Ensure that an on property new hire orientation program exists which includes information on Marriott International brands, culture and values, hotel's business priorities and brand's service strategy. The orientation must generate a positive first impression, is attended by all new associates, and includes participation of the leadership team.
  • Liaise between property and regional training department on training needs, as well as tools and resources available.
  • Facilitate teambuilding programs for hotel executive committee and department heads, as requested.
  • Coordinate regional office orientation for new General Managers.
  • Train and orient new human resources management.
  • Participate as a member of the International Management Trainer's Network to facilitate core management programs, if possible.
Associate Relations

  • Ensure that all Marriott associate relations programs and policies are communicated in the properties, and ensure compliance with these policies.
  • Conduct associate rap sessions during property visits.
  • Handle associate grievance cases.
  • Facilitate a property's approach to managing the workforce duri

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