Marketing - Social Care Specialist - Bandar Utama, Malaysia - Manpower Staffing Services (Malaysia) Sdn Bhd

Manpower Staffing Services (Malaysia) Sdn Bhd
Manpower Staffing Services (Malaysia) Sdn Bhd
Verified Company
Bandar Utama, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
The day-to-day activities

  • Promptly respond to customer inquiries and feedback on GXBank's social media channels, ensuring a high level of customer satisfaction.
  • Engage with customers in a professional and empathetic manner, understanding their needs and concerns.
  • Monitor and analyze social media platforms to gauge sentiment towards GXBank.
  • Provide regular updates to stakeholders on key trends, feedback, and potential areas of concern.
  • Collaborate closely with internal teams, including bank support, to ensure seamless issue resolution.
  • Escalate complex issues to relevant departments, ensuring timely resolution and followup.
  • Work in tandem with the bank support team to address and resolve customer issues raised on social media platforms.
  • Participate in team meetings and training sessions to stay updated on bank policies, products, and services.

The must haves

  • We highly value diverse perspectives and fresh insights. Fresh graduates are encouraged to apply
  • Bachelor's degree or equivalent experience.
  • Familiarity with major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok)
  • Strong written and verbal communication abilities.
  • Ability to engage with customers professionally and empathetically.
  • Ability to work in a fastpaced environment.
  • Proficiency in handling multiple tasks simultaneously.
  • A strong focus on delivering exceptional service to customers.
  • Demonstrated experience or understanding of addressing customer needs and concerns.
  • Ability to collaborate closely with internal teams.
  • Experience or willingness to escalate and coordinate with relevant departments for issue resolution.
  • Willingness to participate in team meetings and training sessions.
  • Openness to staying updated on bank policies, products, and services.

Job Type:
Contract


Salary:
RM2, RM3,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bandar Utama: Reliably commute or planning to relocate before starting work (required)
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