Native Taiwanese - Taiping, Malaysia - Manpower Staffing Services (Malaysia) Sdn Bhd
Description
Responsibilities:
- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers
Skills:
- Advanced English level (B2) both written and spoken
- Excellent communication skills both written and spoken
- Ideally customer service/ contact centre experience of at least 1 year, min fresh graduate with good customer service acumen.
- Track record of achieving targets
- Problemsolving oriented
- Consumeroriented mindset
- Great interpersonal skills
- Technology adept
- Familiarity with CRM systems (optional)
- Basic IT skills, including using multiple operating systems
- Research skills
- Detailoriented
- Ability to work well in a team as well as on your own
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM6, RM8,000.00 per month
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Taiping: Reliably commute or willing to relocate with an employerprovided relocation package (required)
Education:
- Bachelor's (required)
Experience:
- Any: 1 year (preferred)
Language:
- Mandarin (required)
- Taiwanese (Minnan) (required)
- English (required)
Willingness to travel:
- 100% (required)
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