Workforce Management - Kuala Lumpur, Malaysia - Shopee

Shopee

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Support the warehouse business in optimizing strategy and tactics deployment
Identify gaps and propose improvement opportunities for manpower resources management within the team
Plan and manage projects to be implemented in the warehouse
Conduct data analyzes on performance such as targets, attrition, cost savings to develop insights and propose action plan for optimization, focusing on recruitment and retention mechanics and process improvement.
Communicate and collaborate with with external stakeholders to resolve issues, assess & negotiate contracts for optimal cost and efficiency
Assist in automate cyclical reporting and updates on progress
Prepare proposals and reports for presentation to upper management

Requirements:

Bachelor's Degree in engineering, Economics,Business, Supply Chain or any related field
Minimum 1 years of experience in workforce management within eCommerce, supply chain or similar industry
Analytical, detail oriented and is comfortable working with data
Welldeveloped interpersonal, communication skills, and adaptable to changes
Prior involvement in full spectrum of project lifecycle from framework design up to execution
Able to work independently in a complex and diverse environment
Wellversed in using Microsoft Office tools (Excel, Powerpoint, Word etc)