Operation Manager - Kuala Lumpur, Malaysia - OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR

OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Staff Management:
Recruit, train, and supervise staff across various departments.

Set performance standards, conduct regular performance reviews, and provide feedback. Foster a positive work environment and promote teamwork among staff.
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Operational Oversight:Monitor and manage daily hotel operations to ensure compliance with established policies and procedures. Coordinate with different departments, such as housekeeping, front office, food and beverage, and maintenance, to ensure seamless operations. Address and resolve operational challenges in a timely manner.
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Guest Satisfaction:Ensure high levels of guest satisfaction by maintaining quality standards and addressing guest concerns or complaints promptly. Implement and maintain quality control measures in various service areas.
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Financial Management:Contribute to budget development and manage departmental budgets effectively. Monitor financial performance, identify areas for cost control, and implement measures to improve profitability.
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Inventory and Supply Chain Management:Oversee inventory levels and procurement processes for supplies, equipment, and amenities. Establish and maintain relationships with suppliers to ensure cost-effective and timely deliveries.
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Health and Safety Compliance:Ensure compliance with health, safety, and hygiene standards. Implement and monitor safety protocols to safeguard guests and staff.
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Technology Implementation:Stay abreast of technological advancements and implement relevant technologies to enhance operational efficiency. Oversee the implementation and maintenance of property management systems and other relevant software.
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Event and Function Coordination:Coordinate and oversee the planning and execution of events, conferences, and functions hosted at the hotel.
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Communication and Reporting:Maintain effective communication channels with staff, management, and other stakeholders. Prepare regular reports for senior management on key performance indicators and operational metrics.
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Quality Assurance:Implement and uphold quality assurance standards to meet or exceed customer expectations. Conduct regular inspections and audits to ensure adherence to brand standards.
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Training and Development:Identify training needs and develop training programs for staff to enhance their skills and knowledge.

Schedule: