Operation Support Analyst - Kuala Lumpur, Malaysia - Abhidi Solution

Abhidi Solution

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

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Duties & Responsibilities

Assist in managing all dedicated testing coordination and site support including problem solving by adhering to the escalation protocols.
Manage the ongoing testing scheduler and getting site commitment on date of participation.
Provide operation support and test delivery readiness communication to dedicated Test Centers and manage scheduler.
Assist in handling escalations in a professional and positive manner.
Assist in updating the audit trail of all problems and resolutions (problem description, troubleshooting steps are taken, resolution) in Sale force and other support tools.
Work in a teambased environment promoting a service excellence culture.
Participate in staff meetings, training programs, and team events as required.
Perform other duties as assigned.

Qualification & Experience

Must have at least three (3) years' experience in operations support environment and customer service
Excellent interpersonal, written, and oral communication and organizational skills
Customer service orientated with problemsolving and negotiation skills.
Ability to work on a variety of tasks simultaneously.
Attentive, accurate and focused, with a careful eye for detail
Work history showing problem solving and problem research experience.
Ability to be flexible in working days/hours, as business needs dictate
Organized, able to manage multiple tasks with appropriate priorities.
Assumes responsibility and ownership of work product and deliverables.
Ability to work effectively with other departments to ensure that service commitments are met.
Proven ability to work well under pressure.
Ability to implement efficiencies and productivity enhancements to the existing processes.
Ability to work in both a team environment and autonomously. A team player, while being able to work independently with mínimal supervision.
Demonstrate a high degree of integrity and confidentiality.
Able to support work either on day shift, weekend and/or on Malaysian public holiday.

Salary:
RM3, RM4,000.00 per month

Technical Business Analyst