Player Support Executive - Kuala Lumpur, Malaysia - PTW International ( Malaysia ) Sdn Bhd
1 week ago
Description
RESPONSIBILITIES
- Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating realtime issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in Korean and/or English
REQUIREMENTS:
- English (fluent), Korean (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Korean in order to liaise with Korean speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer's perspective and give indepth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM4, RM9,000.00 per month
Benefits:
- Additional leave
- Maternity leave
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Language:
- Japanese (required)
- English (required)
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