Quality Analyst - Air Itam, Malaysia - GrowthFn Sdn Bhd

GrowthFn Sdn Bhd
GrowthFn Sdn Bhd
Verified Company
Air Itam, Malaysia

1 day ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

  • Role: Quality Analyst - Mandarin Speaker
  • Location: Penang


  • Salary: RM 5,500

  • RM 6000
  • Joining Date: Immediate Joiner or with Notice Period
  • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
  • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
  • Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
  • Complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and l
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Job Types:
Full-time, Permanent


Salary:
RM5, RM6,000.00 per month


Application Question(s):

  • Can you speak and write mandarin?
  • Are you a Malaysian?
  • Job location is Penang, are you okay with it?
  • Do you have at least 2 year Quality Analyst experience?
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