Manager Operation - Kuala Lumpur, Malaysia - HSBC

HSBC

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

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Description

Job description

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a global center for Operations in Kuala Lumpur, Malaysia and Manila, Philippines.

The center supports multiple products and legal entities, supporting business critical functions whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients.

The primary purpose of this role is to manage and support the Clearing & Settlements - GSC Operations in with Kuala Lumpur, Malaysia or Manila, Philippines of circa plus 100+ FTE.

Given the diverse mix of products, the regulatory environment, the time zone and the balance sheets, this is a senior role part of the Clearing & Settlements (C&S) in MSS Operations management team.

Over and above the daily Operations responsibilities, the following are key attributes and responsibilities form this role:

Delivery:

Takes ownership and accountability of complex issues/exceptions/queries and acquires the knowledge needed to resolve them (e.g. understand the root cause for any operations incidents and remediate, tax, risk, technical expertise needed, and uses this to resolve issues.)
Leverages the expertise needed to resolve issues/exceptions/queries, through explaining the business rationale and facts, and justifying urgency. Influences others to help deliver results.
Does not leave issues unmanaged or incomplete. Factors risk and control implications into actions. If results are threatened, takes actions to communicate, escalate and remedy the situation.

Business Improvement:

Uses deep expertise (Data) to create proposals for defined process efficiencies, cost saving efforts, process guidance, training etc. Gains approval by selling these ideas tenaciously to management and peers.
Demonstrates active involvement in projects and programmes delivering useful improvements to systems, business process or performance.
Contributes actively to meetings/conference calls and ensures that their perspective is included in decision making on business improvements, efficiency gains or change initiatives.
Questions the status quo at all times.

People:

Articulates expectations and encourages performance from colleagues, project teams, virtual teams.
Uses formal and informal approaches to deliver performance (e.g. process targets, review against project objectives, giving informal feedback to peers regularly.)
Uses their technical/professional expertise to develop the competence and experience base of others.
Shares best practice across team and asset class.

What you'll do:

Impact on the Business/Function

Adherence to KRI & KPI targets as set by MSS Operation
Deliver Risk & Control Framework
Cost Review & Rationalization
Change Management & Process Improvement
Support delivery of MSS Operations led initiatives & changes
Support delivery of Marketled initiatives
Partner and Input into Operating Model Strategy
Deliver Offshoring Strategy

Customers / Stakeholders

Partner with Risk Managers across Global sites to ensure joined up and consistent approach to risk and controls.
Work with Global Businesses to ensure that the framework is consistent across Securities and Global in nature.
Create strong risk & control environment from junior team members through to management team.
Support formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks
Partner with Audit and Compliance regionally to resolve high audit items, deliver prompt resolution and actions, and take ownership where appropriate; and liaise with relevant Business stream to provide updates and transparency

Others

Relationship Management
People Management & Staff Development
Attrition rate
Business Continuity Plan
Business Reengineering
To keep up with market developments, regulatory and legal requirements.
Strategy definition
Managing the split site and ensuring a cohesive team who partner effectively together sharing best practices and collectively learning lessons.

Requirements

What you will need to succeed in the role

Strong understanding of the MSS Ops and trade lifecycle processes.
Experienced operations professional with significant exposure to managing operations and deal with stakeholders across Global region
Ability to work in a virtual team environment and support multiple functions and stakeholders globally.
Strong awareness and appreciation to operations risk and control and exception management
Ability to work cohesively with multiple stakeholders as part of a global management team.
Strong communication skills with the ability to manage local and international relationships across an organization.
Attention to detail and a "hands on" approach to management of work with local managers, driving process change and improve efficiency and control.
Familiar working knowledge of associ