Microsoft Dynamics 365 F&o Support Consultant - Kuala Lumpur, Malaysia - Systems Advisers Pte Ltd

Systems Advisers Pte Ltd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Who we are looking for
is looking for a Microsoft Dynamics 365 F&O Support Consultant with minimum experience of 3 years. They will be our primary contact for a list of FO clients.

They will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.

They will be relied upon to maintain issue status and communication on open issues with the client. Consultant will be an advocate for our clients within and Microsoft.

Responsibility areas

Ensure clients get a reasonable response to their request as per 's published support offering
Investigating cases and provide consulting services for multiple clients
Provide development support for customer requests and quoting for any custom work
Ensure recording and ongoing monitoring of all incoming request issues in the support system
Ensure timely responses to client requests for support, according to urgency of the issue
Assist clients with resolving issues
To escalate support requests as required
Report weekly to the Team Lead on the status of all issues
Prepare written technical specifications for modifications undertaken
Perform Testing and QA
Liaise with product vendors on any issues relevant for our customers or
Ensure the accuracy and consistency of information processed from within
Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard
Ensure timesheets are entered accurately on a weekly basis
Ensure standards, methodologies, and conventions are complied with
Collaborate with our Global support teams
Other tasks as deemed appropriate by the company

Essential Criteria

Have practical Microsoft Dynamics 365 F&O/AX development exposure
Have excellent problemsolving skills, a strong customerservice orientation and commitment to insuring timely, quality solutions to customer issues
Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable
Have ability to work in both a team environment and on an individual basis in a motivated manner
Positive attitude
Good documentation skills
Excellent communication and analytical skills
Excellent written and spoken in English
Willingness to learn and be challenged
Good presentation and training skills
Enthusiasm to help Customers succeed
Constant motivation for learning and development, diligence and responsible attitude
Ability to resolve problems independently using an analytical approach
Ability to focus on achieving results
Ability to deal with clients in a professional manner
Business processes knowledge of multiple industries is a plus
Bachelor's or advanced degree in businessrelated field (preferred)