IT Support Level 2 - Shah Alam, Malaysia - EPS Ventures Sdn Bhd

EPS Ventures Sdn Bhd

Verified Company

Shah Alam, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Position:
IT Support level 2 ( Enterprise Support Analyst)

Location:
Shah Alam

Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)

Salary:
RM RM Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)

Responsibilities:

Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Maintain comprehensive case documentation in customer relationship management (CRM) system
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require

Job Requirements:

Bachelors in Computer Science, Computer Networking,
Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
Background working as Server Administrator, Network Administrator will be an advantage.
Experienced in Networking, web servers, web certificates or proxies.
Background in software support or technical customer service with direct end user contact
Ability to provide excellent customer service including strong troubleshooting, analytical, and problemsolving skills

- for customer issues by means of ArcGIS knowledge including

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
Proficient written and verbal communication abilities with a strong grasp of the English language including grammar

Job Type:
Contract

Contract length: 24 months

Salary:
RM4, RM5,000.00 per month

Schedule: