Customer Success Specialist - George Town, Malaysia - GrowthFn Sdn bhd

GrowthFn Sdn bhd

Verified Company

George Town, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

CS experience is preferred**JOB DESCRIPTION:

*Work Experience: - Minimum of 1 year work experience in customer services

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

Be able to quickly and accurately understand information that is shared by customers or dealerships and summarize them in an easyto understand way
Report accurately and without delay by correctly judging urgency and prioritizing accordingly
Polite and upbeat response on the phone
Ability to quickly acquire the necessary technical knowledge regarding features and functions of the company products as well as surrounding relevant laws and regulations and explain to customers in an easytounderstand way
Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
Customer Service orientation
Customer Results/Solutions focussed
Customer Expectations Management
Active Listening Skills
Ability to handle queries and objections in a professional manner
Passionate about communication and interacting with people is key to success in this role
Able to receive continuous feedback and work in a fastpaced working environment
Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement
Emotional intelligence and ability to stay calm when customers are stressed or annoyed
Good reasoning and analytical skills
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

- *Must be able to speak, read and write in English and Japanese*Technical Skills:

Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Salary:
RM6, RM7,500.00 per month

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

Language:

Application Deadline: 03/09/2024

Expected Start Date: 03/24/2024

Customer Service Advisor