Operations Service Assurance Specialist - Subang Jaya, Malaysia - Maxis

Maxis

Verified Company

Subang Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Are you ready to get ahead in your career?

We want to empower you turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To deliver Network KPI and customer experience in term of availability, performance, spare optimization with most effective & cost efficiency for operations.- To monitor and maintain stock status, movement, new top-up or purchase for re-use, faulty repair, BER to scrap and ensure good tracking and sufficient spares for faults restoration.- Leading & coordination roles with regional store PIC to ensure proper implementation of inventory control, quality processes, standardized procedures, quarterly physical stock-take, accuracy, completeness of data & escalate any discrepancies promptly.- Perform analysis, business case & report to management with ability to have an influential role in inventory planning and strategy.- Deliver & maintain consumable items to achieve target docket closure KPI (CI 4hrs, NCI 24hrs) by proactively replenish regional FOP needs Daily Cell Outage > 4 hours (HWS docket closure)- Maintaining good stock in hand to achieve target 100% inventory availability by quarterly stock count.- Maintaining good stock in hand for consumable & spares with 2+1 month sustainability.- On-Call standby 24x7 to handle on any spares relate issues/docket to achieve target docket closure KPI (CI 4hrs, NCI 24hrs) by utilizing the sprinter service within the allocated budget- To manage OPEX expenditure to meet SLA target 100% on the PR/GR/Waiver/Esker etc executed without delay.- Updated consumable item tracker, perform analysis and dashboard/report to ready by 7 days of the month for consolidation under HWS dashboard report.- Effective implementation of R&R/SPMS item to achieve adequate turn-around-time KPI (based on contract) and evaluate VPE to submit every 2nd week of the month.

What's next?

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.