Service Support Assistant - Kuala Lumpur, Malaysia - Ridpest Sdn Bhd

Ridpest Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

With nearly four decades of expertise in the pest control industry, Ridpest aims to be the ultimate pest management solutions provider with international aspirations that offers our customers a comprehensive set of highly effective pest solutions.

Service Support Assistant (Planner/Scheduler)

Requirements:

Proficiency in both verbal and written English and Bahasa Melayu
Ability to converse in Mandarin will be mandatory.
Good communication skills and has the ability to communicate fluently on the phone and text message
Minimum SPM certificate holder.
Know the Klang Valley area well.
Experience in Customer Service is an added advantage.
Good planning and organizational skills with attention to details
Customeroriented & resultdriven.

Responsibility

Schedule and plan all service requirements by contacting customers on a daily basis, ensuring a productive route is created for the assigned team.
Follow up and reschedule missed services to ensure no service backlogs.
Call customers for confirmation of the visit.
Ensuring all Service Technicians schedules are loaded within set time frames every day.
Ensure customer servicerelated complaints and enquiries are attended to effectively and promptly.
Coordinate with Sales team for any available slots, time adjustment for new sales scheduling.

Benefits