Manager Operations - Kuala Lumpur, Malaysia - HSBC

HSBC

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

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Description

Job description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager.

Why join us?

This department is responsible to analyze the corporate actions swift and documents received from agent or registrar and to broadcast it to the client.

An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event.

Apart from notifying the client, the team is also responsible in ensuring client's entitlement has been processed on Pay Date in accordance to CASS rules.

Any discrepancy will be investigated with the respective agent or registrar in order for payments to be made accurately to the client.

Aside from ensuring payments are made on timely manner, the team will also investigate on any cash or stock breaks allocate to the team.

They will need to identify if the cash or stock breaks are related to any Corporate Actions events and to notify the processing team to make the payments to the clients.

The Opportunity:

Ensure a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.

Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.

The job also entails checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level.

Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company.

Develop staff to achieve their potential to both meet Company objectives and manage attrition.

Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"

All Securities Managers are required:
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To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term 'compliance' embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.
To continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

What you'll do:

Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through 'Celebrating Success
Strike balance among task, team and individual to inspire and influence staff to bring out their best.
Motivate and develop team members to meet business objectives advice and guidance is given in a constructive manner and supported by appropriate evidence.
Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
Create an environment where skills and knowledge is openly shared to achieve department and business goals.
Ensure performance management scheme is implemented in line with procedures across sections consistently.
Supporting the initiatives undertaken by the management, HSS, HDPM and Group
Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the GSEs