- Quality and a Passion for Excellence: We always want to shoot for the best possible
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a 'must' but would be a distinct advantage.
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in
- Must be able to speak, read and write in Japanese
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound
- Processing payments and confidential client information in a manner that is precise and
- Pro-actively support customers to mitigate the risk of damage to the client's brand and
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
Customer Service Advisor - Penang, Petaling Jaya, Malaysia - DSS Software Solutions Sdn Bhd
Description
D19482-Customer Service Advisor – Voice Support (Native Japanese):
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -Responsibility: The CSS represents the client and is the face of the brand to the outside
world.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background:
Work experience:
Required Interpersonal Skills:
Technical Skills:
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role:
Responsibilities and Accountabilities