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Subang Jaya
Adam Hasraf Mohamed

Adam Hasraf Mohamed

Service Delivery Manager / Release Manager

Technology / Internet

Subang Jaya, Selangor

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About Adam Hasraf Mohamed:

Results-driven Service Delivery Manager with 6+ years of experience in IT Service Management (ITSM), ServiceNow operations, release governance, and enterprise application support across regional and global environments. Proven track record managing 100+ business-critical applications, driving SLA compliance, incident and problem management, vendor governance, and continuous service improvement. Experienced in Agile delivery, cross-functional stakeholder management, and large-scale system deployments with zero downtime. Strong expertise in KPI reporting, audit readiness, and operational risk control aligned with ITIL practices

Experience

Results-driven Service Delivery Manager with 6+ years of experience in IT Service Management (ITSM), ServiceNow operations, release governance, and enterprise application support across regional and global environments. Proven track record managing 100+ business-critical applications, driving SLA compliance, incident and problem management, vendor governance, and continuous service improvement. Experienced in Agile delivery, cross-functional stakeholder management, and large-scale system deployments with zero downtime. Strong expertise in KPI reporting, audit readiness, and operational risk control aligned with ITIL practices.

Education

Studied in University Tenaga Nasional for Bachelor's in Information System

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