Ahmad Akram

Looking for a challenging role to utilise my technical database, and management skills for the growth of the organisation and as well as to enhance my knowledge and skills. I am driven by the desire to pave the way toward an empowered global society.

- Handle inquiries and obtain correct information regarding details of reservation
- Confirm and process reservation requests.
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Keep up to date rooms available for sale and any changes in hotel room rates
- Help maximise room sales by upselling to a higher category
- Maintain and update all room reservation transactions, room availabilites
- Handle group bookings as well as end to end reservations processes
- Resolving guest complaints and issues through emails and live chat interactions.
- Managing and updating guest accounts and records.
- Escalating complex issues to the appropriate departments or managers.
- Working with other teams within the company to ensure a high level of guest satisfaction. 
- Providing feedback to management on guest issues and trends.

Bachelor degree in Hotel Management