Ahmad Ihsan

Sepiring Cafe Sdn Bhd - Cyberjaya, Selangor, Malaysia 

Sales Representative

• Enquired about guest satisfaction, anticipated additional needs, and happily fulfilled ad-hoc requests.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Addressed customer questions, problems, and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Approached customers with consultative mentality to uncover and meet specific requirements.

Han Foundation - Sepang, Selangor, Malaysia 

Volunteer Worker

• Under the Han Foundation, I helped with raising of funds and procurement of items to help the flood victims of the 2021 major flood tragedy of Malaysia. I also helped with mending victims’ houses and restoring their confidence and sense of love.
• Focused volunteering efforts on supporting and expanding community-based work to meet the needs of local residents.
• Created welcoming, friendly, and safe environment for families and service users.
• Attended in-person to learn about volunteer roles, safety requirements and organizational goals.

Layar Jentayu Sdn Bhd - Doha, Qatar

Conference & Events Assistant

• Was picked as a volunteer event manager and backstage volunteer for a prestigious concert in Doha, Qatar.
• Assisted in organising and setting up inside areas to facilitate community events.
• Maintained excellent professional relationships by going extra mile to complete tasks voluntarily.
• Used excellent listening skills, empathy, and friendly approach to provide best possible care for service users.

Jentayu Holidays Sdn Bhd - Kuala Terengganu, Terengganu, Malaysia 

Tour Guide

• My job is to provide exceptional tour and travel guide services to tourists visiting the Terengganu Islands and Terengganu rural areas. I will also assist tourists in navigating the local terrain, translating the local language, and ensuring their safety, and addressing any concerns or inquiries they may have.
• The most important aspect for me is to foster a welcoming and enjoyable atmosphere, ensuring that tourists have a memorable and satisfying experience during their visit. Thus, I maintain a professional and courteous demeanor, always representing Jentayu Holidays with integrity and professionalism.