AIDA SUHAILA

Dear Sir/Madam, my name is Aida Suhaila Binti Che Mee. 
I am 33 years old and I have 14 years working  experience as an Recovery Officer and also do admin job. My computer skills are very good and I am hard worker, able to work individual and in team.
I enclose my resume for your inspection and look forward to hearing from you soon. I am available for interview at your convenience.

WORKING EXPERIENCE

Position: Recovery Officer

1.      March 2010 - December 2013

CMC I-SOURCE SDN BHD (RHB BANK)

2.      January 2014  - December 2021

CCR NETWORK SDN BHD (BANK RAKYAT)

·        Responsible for monitoring and rehabilitation of delinquent and overdue   accounts and minimize delinquent accounts and contain flow through the next cycle.

·        Follow up with customers for all outstanding balance and identify problematic to achieve prompt cash collection.

·        Making collection effort for past due accounts

·        Perform other assignments by managers or supervisors (KPI target).

Position: Supervisor

January 2022  - December 2023

CCR NETWORK SDN BHD (BANK RAKYAT)

·        Monitor inbound and outbound call to ensure compliance and call quality.

·        Monitor and conducted the team and individual performance evaluation to make sure   achieve target given by company.

·        Responsible for answering call and email client regarding any collection issues.

·        Ensure performance report are prepared and where necessary appropriately distributed

·        Attended monthly meeting with client to discuss agency performance.

EDUCATIONAL BACKGROUND

2007-2009

              Institution                            : Kolej Technology Ypc It-Web

              Course                               : Business Information Technology

              Qualification Level  : Diploma             

2006

              Institution                            : Sekolah Menengah Teknik Tengku Ampuan Afzan

              Examination                          : Sijil Pelajaran Malaysia (SPM)