Alan Mak

Name:                                                Alan Mak

Date of Birth:                                   March 6,1966

Race & Nationality:                        Malaysian

Marital Status:                                Married with One Child ( 18 years Old)

Language                   Fluent in speaking and writing in Mandarin and English

                                    and Malay language .and Indonesia Language

Track record             I possess track record of successful in charge of per-opening of 11 new hotels opening 

In Bali, China , Vietnam ,Thailand and Malaysia

HISTORY & EXPERIENCE 

Complex General Manager  for Berjaya Times Square Hotel  & Berjaya Times 

Square Shopping Mall and Offices building . I in charge of hotel &  Shopping 

mall retails  and SPA management 

back of the house department 

Since April 2019 to  now 

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General Manager for Aoluguya Hotel at Harbin City of China with 358 Hotel 

Rooms and 5 Food &Beverage- Restaurants & 12 Banquet Hall  ,and 

a 5 star Health Club  and SPA ,office building ,and shopping mall 

management ,SPA management including customers service , sales and 

marketing , all the operation management and back of the house department

since 16th July 2018 until 31st March 2019.

Reason of leaving: Went back to Malaysia due to my father cancel 

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General Manager for   Lotte Yangon at Yangon city of Myanmar with 503 hotels 

room and Food & Beverage – 5 Restaurant & 10 Banquet Hal  and SPA 。A 5 star city hotel 

in Yangon City of Myanmar and also managed a shopping mall Myanmar Plaza

 -I managed Hotel and shopping mall which including SPA management, customers service , 

sales and marketing , all the operation management and back of the house department

Since 1st July 2013 until 31st May 2018.. 

Reason of leaving: I left this hotel due to 5 years contract already been expire 

and want to pursue new career development at China.

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Cluster General Manager  of Dewa Phuket Resort , Thailand (5 star Resort)–

 (28 Pool Villas, 56 new deluxe rooms, and 46 One- and Two-Bedroom Apartments ,2 Restaurant and 1 Spa) -

Since 1st December .2010 until 30th June 2013 .

Reason of leaving: I left this hotel due to completed my 3 years contract。

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New World Mayfair Shanghai Hotel ,Shanghai , China- managed hotel ,serviced 

apartment and shopping mall and also SPA which including SPA management, 

customers service , sales and marketing , all the operation management and back 

of the house department

Cluster General Manager  for a 5 star city hotel(New World Mayfair),

4 star Hotel(Penta Hotel) and one serviced apartment and  also in charge of the 

shopping mall  new world at Shanghai and Health Club Spa and 15 banquet 

rooms and a Shanghai Paris Spring Shopping Mall Complrx

working period from 1st Nov 2006 till 30th Nov. 2010. 

Reason of leaving: Owner sold this hotel and new hotel owner want to use his own new GM 

thus I have to left this hotel.

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Hilton Dalian ,China   - managed hotel ,serviced apartment and shopping mall 

and Spa which including SPA management, customers service, sales and 

marketing , all the operation management and back of the house department

Director of Operation in charge of Sales & Marketing Department , Rooms 

Division , Housekeeping , Food &Beverage Department- 5 restaurant and 

1 Pub & 15 Banquet Halls ,Security, and Engineering  –(308 Hotel rooms) 

and one Serviced Apartment (170 units) and a shopping mall and Spa

– From 2nd Jan 2000 till  31st Oct 2006 . 

Reason of leaving: Hotel management contract with Hilton been terminated by owner and 

due to my employment with Hilton , thus decided to left this hotel.

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Hilton Kuala Lumpur ,Malaysia 

Financial Controller – 3rd May 1996 till 31st December 1999

Reason of leaving:  Intend to transfer and back to China for work

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Grand Lijiang Hotel ,Yunnan Province , China 

Financial Controller –1st April 1993 till 31st March 1996 

Reason of leaving:  Due to the earthquake happening in Lijiang China , hotel 

been closed and been requested by Family to back to Malaysia 

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Merlin Inn Fraser Hill Resort , Malaysia 

Financial Controller –1st February 1989 till 31stMarch 1993

Reason of leaving:  resignation due to received a job offer in China and intend to work in 

China .

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Price Waterhouse Public Accounting Firm , Kuala Lumpur , Malaysia 

Website: –2nd  Jan 1987 till  28th February 1989

Senior Manager –External Auditor 

• Reason of leaving:  Due to move to hotel industry for work

I am Malaysia possess over 30+ years solid working experience in hotel and Food & Beverage industry experience and I also possess successful in completion of my responsibility for pre-opening in 11 new hotels in South East Asia  region & China and in the position of Director of Operation in Hilton Dalian China in 6 years’ time in charge of ,Sales Marketing , revenue management & Operation department such Rooms and F&B department as well as Engineering and Security in several international hotel chain in Asia region such Hilton International ,  New World Rosewood, Lime Manila Resort and Berjaya Times Square Hotel in Malaysia . Which I already in position of Hotel General Manager for 15 years in Malaysia and Asia countries with vast experience in hotel management .

My strength are expert in hotel operation management and revenue management experience  including Sales & Marketing for hotel and food & beverage industry as I have been in charge of Sales & Marketing directly when I was DOO in Hilton Dalian of Chin afor 6 years which I also in charge of all hotel 's Operation Department such as Front Office , Housekeeping and F&B and Engineering. and I also in charge directly when I was in GM position for the past 14 years which I do not hired any Head of Sales & Marketing for my hotels and I directly in charge the Sales & Marketing department directly as it is my strength and able to improve hotel's revenue management .

I also expect in all hotel’s operation as well as  pre-opening setting up and revenue turn around which I am good in areas such as revenue management, sales & marketing, Front Office & Housekeeping and also operation such F&B management including fine dining experience , Engineering and Security as well as   Management and also possess track record of completion of  pre-opening in 11 new hotel several South East Asia countries and China. I also been appointed champion leader for

I been working in several South East Asia region country either task force or full time such as Myanmar (task force) , Phuket Thailand , Bali ,Indonesia ( task force), Cambodia ( task force) , Brunei ( task force) , Sydney Australia ( task force) and also China for over 20 years plus and also full time working in China region in hotel industry for over 30 years and been involved and responsible for the completion of 11 new hotels opening and take over hotels .

I possess CIMA charted accountant qualification from UK