Aleya Farissa

Recent IT graduate with practical experience gained through an internship, adept at troubleshooting technical issues and delivering effective support. Proficient in diagnosing hardware and software problems, performing system maintenance, and assisting with software installations and updates. Eager to leverage my skills and knowledge in a challenging IT role, where I can contribute to team success and further develop my expertise in a dynamic environment.

Dedicated IT Support Specialist with hands-on experience in troubleshooting, system maintenance, and user support. Proven ability to efficiently resolve technical issues, perform routine system updates, and manage software installations. Experienced in diagnosing hardware and software problems, providing timely solutions, and maintaining detailed support documentation. Adept at handling user inquiries and ensuring smooth IT operations. Eager to leverage technical skills and contribute effectively to a dynamic IT team, with a commitment to delivering high-quality service and continuous improvement."

Graduated with a Diploma in Information Technology from Management and Science University, Johor Bahru. The program provided a strong foundation in IT concepts, including PC troubleshooting, networking fundamentals, database management, and programming. Completed a final project developing a donation website using HTML, CSS, PHP, JavaScript, and SQL, demonstrating practical application of skills in a real-world scenario.