Amni Suhana

Detail-oriented and results-driven professional with extensive expertise in Quality Assurance, Strategic Project Management, and Compliance. Adept at managing end-to-end project workflows, leading strategic planning, and driving continuous improvement through data-driven evaluation. Proven ability to spearhead national initiatives, coordinate multi-sectoral partnerships, and develop strategic policy recommendations to enhance operational efficiency and achieve organizational goals. Seeking to leverage my skills in a dynamic environment to contribute to strategic success and pursue professional growth.

Malaysia Communications and Multimedia Commission (MCMC)

Deputy Director, Community Engagement | July 2025 – Present
Regional and State Division, Community Engagement Department

• Lead national digital safety initiatives, spearheading the end-to-end strategy, execution, and impact evaluation of the Kempen Internet Selamat campaign, reaching 200+ communities nationwide.
• Design and deliver scalable learning solutions; certified 50+ trainers through train-the-trainer workshops to ensure consistent program delivery across 14 states.
• Develop strategic documents—including briefing papers, policy proposals, and campaign plans—to align engagement efforts with national digital literacy and safety objectives.
• Foster multi-sector partnerships with government, NGOs, and corporate entities to expand outreach and promote inclusive participation in digital safety programs.
• Monitor and evaluate campaign performance using data-driven insights to refine strategies and improve public awareness outcomes.

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ByteDance (TikTok)

Senior Quality Analyst (QA) Specialist, Project Lab (Ads) | August 2022 – June 2025
APAC Region

• Ensured quality and security compliance across business development, lead validation, and partnership evaluations for the APAC ads ecosystem.
• Developed and implemented a QA protocol that improved data annotation accuracy to 98%, directly supporting machine learning model training for risk detection.
• Led calibration sessions and created SOPs, scorecards, and training documentation to standardize quality benchmarks and onboard new team members.
• Served as primary QA for high-priority projects including Industry and Taxonomy initiatives, collaborating with cross-functional teams (Policy, Data) to resolve complex quality and compliance issues.
• Compiled performance reports and facilitated knowledge sharing across regions as part of the Quarterly Newsletter Committee.

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AIA Berhad

Quality Assurance & Customer Service Specialist | October 2020 – July 2022

• Monitored transaction quality and compliance for customer correspondence, analyzing performance metrics and preparing detailed reports for management.
• Executed service recovery initiatives and handled high-risk escalations, including BNM complaints and financial mishandling cases.
• Designed training schedules and SOPs to ensure process consistency and improve customer satisfaction outcomes.

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Associate, Customer Correspondence & Project Coordination | June 2020 – September 2020

Managed customer inquiries related to AIA Vitality and mobile app services, ensuring accurate and professional email responses.

Streamlined workflow processes and maintained compliance through diligent record-keeping and support for inbound customer service calls.

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Intern, Corporate Communications | MCMC | September – December 2019

• Developed PR and brand materials, social media content, and presentations to support communications and marketing campaigns.

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Educational Content Editor & Writer | Alaf Sanjung Sdn. Bhd. | November – December 2017

• Authored and edited English activity books for secondary school forms, aligning content with curriculum standards and teacher feedback.

UCSI University
Bachelor of Arts (Hons.) in English Language and Communication
September 2016 – January 2020

• Graduated with a CGPA of 3.56.
• Vice President, UCSI Facilitator Program (2018 – 2019); previously served as Design Team Member (2017 – 2018).
• Secretary, Ledang Sharing Circle (English Language Student Association subgroup); facilitated discussions and coordinated events.
• Committee Member & Scriptwriter for a theatrical production of The Importance of Being Earnest; contributed to script development and production planning.

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UCSI University
Foundation in Arts
May 2015 – April 2016

• Successfully completed the preparatory program.
• SMK Bandar Tun Hussein Onn (2)
  Sijil Pelajaran Malaysia (SPM) 2010 – 2014